{"product_id":"measuring-customer-experience-philipp-klaus-9781137375452","title":"Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies","description":"Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Philipp Klaus\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1137375450\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781137375452\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Palgrave MacMillan\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/04\/2014\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 166\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.75lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.60w x 0.70d","brand":"Philipp Klaus","offers":[{"title":"Hardcover","offer_id":44128681525503,"sku":"9781137375452","price":54.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_0a6d3f88-a9e2-4a2a-951e-7d748228db0b.jpg?v=1687459958","url":"https:\/\/www.whiterainbookhouse.com\/products\/measuring-customer-experience-philipp-klaus-9781137375452","provider":"WR Book House","version":"1.0","type":"link"}