{"product_id":"measuring-customer-experience-philipp-klaus-9781349477340","title":"Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies","description":"Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Philipp Klaus\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1349477346\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781349477340\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Palgrave MacMillan\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/01\/2015\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 166\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.48lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.39d","brand":"Philipp Klaus","offers":[{"title":"Paperback","offer_id":46602718773503,"sku":"9781349477340","price":54.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_cec61d99-d77e-4d26-9a00-cfe251044e3c.jpg?v=1739695076","url":"https:\/\/www.whiterainbookhouse.com\/products\/measuring-customer-experience-philipp-klaus-9781349477340","provider":"WR Book House","version":"1.0","type":"link"}