{"product_id":"measuring-performance-for-business-results-mohamed-zairi-9780412574009","title":"Measuring Performance for Business Results","description":"Part 1. Introduction. The meaning of performance measurement systems in a quality context. Measuring total quality performance in all functions. The strategic management of quality: negative vs positive quality. Measurement for total customer satisfaction: the role of quality function deployment (QFD). Measuring for competitiveness: the role of benchmarking. Measurement for quality culture: the role of self-assessment tools. Performance improvement through performance appraisal. Quality policy deployment: the key driver for performance measurement. Implementing effective performance measurement systems. Linking performance measurement to bottom line results: where is the evidence? Part 2. Case studies in performance measurement. Florida Power and Light. Philips Taiwan. Motorola. IBM Rochester. Rank Xerox Corporation. Federal Express. Cadillac Motor Company. Milliken \u0026amp; Co. Wallace Co. Global Metallurgical Inc. Marlow Industries Inc. Solectron. Zytech Co. Granite Rock Co. Ritz-Carlton Hotel Co. Texas Instruments: Rank Xerox Ltd. Part 3. Bibliography.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Mohamed Zairi,Zairi,M. Zairi\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0412574004\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780412574009\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Springer\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/30\/1994\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 336\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.49lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.60h x 6.50w x 1.00d","brand":"Mohamed Zairi","offers":[{"title":"Hardcover","offer_id":47421744775423,"sku":"9780412574009","price":99.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_522ba9d6-70bf-4002-8095-7173b2df23f6.jpg?v=1761527160","url":"https:\/\/www.whiterainbookhouse.com\/products\/measuring-performance-for-business-results-mohamed-zairi-9780412574009","provider":"WR Book House","version":"1.0","type":"link"}