{"product_id":"mediation-skills-and-strategies-tony-whatling-9781849052993","title":"Mediation Skills and Strategies: A Practical Guide","description":"\u003cp\u003eMediation is a process that can be used to resolve conflict in many different dispute contexts. This book focuses on the essential skills and strategies needed by any mediator to be successful in their work. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eTony Whatling draws on his extensive experience in the field of mediation to explain the range of skills and strategies that are commonly used, as well as why you would use different skills and when they are best employed. The author shows how, by adopting these techniques, a mediator can manage challenging conflicts. It features the use of questioning skills and how they can be used effectively, as well as how to deal with high emotion and negative responses. \u003cp\u003e\u003c\/p\u003eThis book is essential for anyone who wants to improve their mediation skills, whether as a trainee, novice or experienced professional.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Tony Whatling\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1849052999\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781849052993\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Jessica Kingsley Publishers\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/15\/2012\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 176\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.50lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.40h x 5.40w x 0.60d","brand":"Tony Whatling","offers":[{"title":"Paperback","offer_id":44761322946815,"sku":"9781849052993","price":35.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_061514ea-eb22-47a9-a426-6ba69b71fe0a.jpg?v=1706681001","url":"https:\/\/www.whiterainbookhouse.com\/products\/mediation-skills-and-strategies-tony-whatling-9781849052993","provider":"WR Book House","version":"1.0","type":"link"}