{"product_id":"meeting-customer-needs-ian-smith-9780750659840","title":"Meeting Customer Needs","description":"This is a third edition of \u003cstrong\u003eMeeting Customer Needs\u003c\/strong\u003e, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.A new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Ian Smith\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 075065984X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780750659840\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Routledge\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/01\/2003\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 218\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.00lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.90h x 7.20w x 0.49d","brand":"Ian Smith","offers":[{"title":"Paperback","offer_id":48174852440319,"sku":"9780750659840","price":65.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_bb98c2b1-3551-4ad6-accc-f2c0fb4cf019.jpg?v=1771330943","url":"https:\/\/www.whiterainbookhouse.com\/products\/meeting-customer-needs-ian-smith-9780750659840","provider":"WR Book House","version":"1.0","type":"link"}