{"product_id":"message-received-mary-donohue-9781260456356","title":"Message Received: 7 Steps to Break Down Communication Barriers at Work","description":"\u003cb\u003eThe action plan you need to ensure everyone's understood--digitally and across generations\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eAccording to social scientist and award-winning CEO Dr. Mary Donohue, we communicate ineffectively at work a staggering 80% of the time  From the tone of an email to the almost-but-not-quite eye contact of a video conference app, today's tech has increased the speed and scope of our communications--as well as the opportunities to misunderstand each other completely. This lack of effective communication is a leading cause of workplace stress. \u003cp\u003e\u003c\/p\u003eIn this widely anticipated and deeply researched book, Dr. Donohue, a victim of workplace stress herself, lays out a seven-step solution to give you the tools you need to make communication a cure for workplace stress, not a cause--even (especially) when you're working with a generationally diverse team. Discover what's at the root of the problem--from misunderstood emails and misinterpreted texts to misconstrued social media posts and missed social cues on Zoom--and learn how to respond to different communication preferences now. \u003cp\u003e\u003c\/p\u003eThrough helpful charts, case studies, evidence-backed research, and more, you'll walk away with the tools you need to ensure everyone on your team--yourself included--is heard and understood, so there's less time clarifying and more time for everyone to be their best, most productive selves. \u003cp\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Mary E. Donohue\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1260456358\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781260456356\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McGraw-Hill Companies\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/18\/2020\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 240\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.95lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.10h x 6.20w x 1.00d","brand":"Mary E. Donohue","offers":[{"title":"Hardcover","offer_id":43989765259519,"sku":"9781260456356","price":26.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_cab5cc0b-75f8-492c-b76e-1224cd3bd6e0.jpg?v=1683301276","url":"https:\/\/www.whiterainbookhouse.com\/products\/message-received-mary-donohue-9781260456356","provider":"WR Book House","version":"1.0","type":"link"}