{"product_id":"moments-of-truth-jan-carlzon-9780060915803","title":"Moments of Truth","description":"\u003cp\u003eThe president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jan Carlzon\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0060915803\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780060915803\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Harper Business\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/15\/1989\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 160\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.28lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.96h x 5.29w x 0.42d","brand":"Jan Carlzon","offers":[{"title":"Paperback","offer_id":44055707910399,"sku":"9780060915803","price":16.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_c8460010-9b5d-4bdb-820c-6def2a54c748.jpg?v=1685037324","url":"https:\/\/www.whiterainbookhouse.com\/products\/moments-of-truth-jan-carlzon-9780060915803","provider":"WR Book House","version":"1.0","type":"link"}