{"product_id":"msp-secrets-revealed-mark-copeman-9798618479394","title":"MSP Secrets Revealed: 101 gems of inspiration, stories \u0026 practical advice for managed service provider owners","description":"Shortcut experience. Inspiration from your peers, all in one place. \u003cp\u003eMark Copeman has spent a decade working with 100's of IT support and Managed Service Provider (MSP) organisations across the world. Through his natural curiosity and journalistic skills, he now brings together experiences from 85 individuals in a single book, to benefit others in the industry.\u003c\/p\u003e\u003cp\u003eWith peer groups prevelent in different regions, until now, no one has yet brought together the best of the best. From small to large, every MSP has a unique set of experiences. Mark has sought these experiences out and curated them into a single place, this book, where others can learn from both successes and mistakes.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eMarketing, sales and lead gen - secrets to the holy grail of MSP success\u003c\/li\u003e\n\u003cli\u003eUnderstand why your human customer service ethos is everything\u003c\/li\u003e\n\u003cli\u003eFind out how the superstars of your industry recruit\u003c\/li\u003e\n\u003cli\u003eHear about the secrets of team management \u0026amp; staff retention\u003c\/li\u003e\n\u003cli\u003eThnk you know operational excellence? Think again\u003c\/li\u003e\n\u003cli\u003eIt's tough out there. Why mental health matters so much\u003c\/li\u003e\n\u003cli\u003eMSP owners reveal why personal development is so key\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eRunning a MSP business is hard.Shortcut your path to success. \u003c\/p\u003e\u003cp\u003eMark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He is now the creator and author of the renowned Helpdesk Habits program.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Mark Copeman\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 861847939X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798618479394\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/17\/2020\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 246\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.64lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.52d\u003c\/p\u003e","brand":"Mark Copeman","offers":[{"title":"Paperback","offer_id":44057567297791,"sku":"9798618479394","price":15.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_65546312-dd22-40f8-a47e-55fe66b27eb1.jpg?v=1685047724","url":"https:\/\/www.whiterainbookhouse.com\/products\/msp-secrets-revealed-mark-copeman-9798618479394","provider":"WR Book House","version":"1.0","type":"link"}