{"product_id":"navigating-difficult-situations-in-public-margaret-ann-paauw-9798892552950","title":"Navigating Difficult Situations in Public Libraries: The Pla Guide to Trauma-Informed De-Escalation","description":"Because libraries are community spaces that provide access to information, resources, and programming for people of all ages and backgrounds, conflicts between patrons, verbal or physical altercations, and other difficult situations can occur. These situations can be traumatic for those involved, whether patrons or staff, making it essential that librarians know how to de-escalate them in trauma-informed ways. Utilizing the framework from PLA's best-seller \u003ci\u003eA Trauma-informed Framework for Supporting Patrons\u003c\/i\u003e, this workbook walks readers through building micro-skills for handling difficult situations, providing \u003cul\u003e\n\u003cli\u003e a succinct overview of how to define and understand trauma, including its definition, causes, effects, and manifestations; \u003c\/li\u003e\n\u003cli\u003e evidence-informed approaches drawn from the fields of social work, psychology, and counseling; \u003c\/li\u003e\n\u003cli\u003e dozens of activities, handouts, and worksheets designed to spur reflection and help readers build upon the practices introduced in the book; \u003c\/li\u003e\n\u003cli\u003e guidance on debriefing, evaluation, facing compassion fatigue, and other aftercare topics; and \u003c\/li\u003e\n\u003cli\u003e appendices that provide information on mental health resources, crisis intervention hotlines, and further reading on trauma and burnout. \u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Margaret Ann Paauw\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798892552950\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e ALA Editions\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/18\/2025\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 144\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.00lbs","brand":"Margaret Ann Paauw","offers":[{"title":"Paperback","offer_id":46618180026623,"sku":"9798892552950","price":49.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_24108e96-b7f9-40f5-8a9c-bcb8b21fcbad.jpg?v=1740069384","url":"https:\/\/www.whiterainbookhouse.com\/products\/navigating-difficult-situations-in-public-margaret-ann-paauw-9798892552950","provider":"WR Book House","version":"1.0","type":"link"}