{"product_id":"newbies-exam-study-handbook-william-edwards-9781521291061","title":"Newbies Exam Study Handbook: Expert Guidance for Beginners","description":"\u003cb\u003ePass Your ITIL(R) Foundation Exam First Time!\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eCovering ITIL versions V2, V3 and the latest rewrite of V3 (i.e. ITIL 2011) this guide is fully up-to-date and is excellent exam prep material for anyone looking to study for the ITIL(R) Foundation Certificate in IT Service Management.A handbook that includes the full text of the following works ... \u003cp\u003e\u003c\/p\u003e\u003cb\u003eIT Service Management for Newbies\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eA top quality introduction to the ITIL framework and the IT Service Management discipline, descriptions of all 26 ITIL processes and a full service lifecycle description. In addition, there are helpful illustrations and tips to assist the reader with the understanding of important concepts. \u003cp\u003e\u003c\/p\u003e\u003cb\u003eIncident Management for Newbies\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eThe ITIL Foundation Certification requires candidates to have a reasonable working knowledge of the Incident Management process. We go beyond the level of knowledge required for this process and provide excellent additional study material for the Foundation examination. \u003cp\u003e\u003c\/p\u003e\u003cb\u003eProblem Management for Newbies\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eAgain, a good working understanding of this process is also required for the Foundation exam. We provide a comprehensive introduction to this important discipline. \u003cp\u003e\u003c\/p\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eThe author is a graduate of the University of Birmingham, England. He was Technical Manager of Apricot International during its heyday and has been involved with IT Service Management in training and consultancy for the past two decades. He holds the ITIL Expert certification is a lifetime member of the British Computing Society.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e William Edwards\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1521291063\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781521291061\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/14\/2017\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 296\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.71lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.99h x 5.00w x 0.67d","brand":"William Edwards","offers":[{"title":"Paperback","offer_id":49163705942271,"sku":"9781521291061","price":12.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/newbies-exam-study-handbook-william-edwards-9781521291061","provider":"WR Book House","version":"1.0","type":"link"}