{"product_id":"no-lies-no-surprises-philip-douglas-mann-9798993413167","title":"No Lies, No Surprises: The Operating Standard for Teams You Can Trust","description":"\u003cp\u003eEvery reliable team runs on the same four words.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eNo lies. No surprises.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eThe words sound so obvious that people nod past them. The definitions carry all the weight, and a brand-new frontline manager can apply them on day one, without a program, a budget, or anyone's permission.\u003c\/p\u003e\u003cp\u003eDrawing on a thirty-year aviation career, including seventeen years with the FAA, Dr. Philip Mann builds the standard with the precision of a safety system. A fact is material when knowing it would change someone's decisions, plans, risk, or ability to help you. A surprise is not bad news; it is material news delivered too late for the people affected to respond well. Timing is the whole test.\u003c\/p\u003e\u003cp\u003eThen he delivers the half most leadership books skip: yours. Why good people hide things, and the prices that make hiding rational. What your reaction to the first broken thing costs, and what it buys. The four-sentence early report that drains the drama out of bad news. What to do on the day a source stops being usable. And why the FAA, holding every sanction in the book, concluded that candor cannot be commanded, only made affordable.\u003c\/p\u003e\u003cp\u003eBad news is guaranteed. Being surprised by it is optional.\u003c\/p\u003e\u003cp\u003eTruth is the one thing that never has to be reconstructed later, and it is the only place repair can begin.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Philip Douglas Mann\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798993413167\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Sentient Boundary Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/03\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 84\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.25lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.22d","brand":"Philip Douglas Mann","offers":[{"title":"Paperback","offer_id":50594418131199,"sku":"9798993413167","price":14.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/no-lies-no-surprises-philip-douglas-mann-9798993413167","provider":"WR Book House","version":"1.0","type":"link"}