{"product_id":"ommniverse-tejash-hasmukhlal-shah-9798296015389","title":"Ommniverse: OmniCommerce with a Heart Where Every Customer Matters","description":"Are you a business owner stuck between growing your brand and solving daily customer chaos? Struggling with inventory, confusing refunds, or loyalty programs that just don't work? \u003cp\u003e\u003c\/p\u003e\u003cb\u003eOMMNIVERSE\u003c\/b\u003e is your practical, story-driven guide to mastering OmniChannel commerce, integrating your online and offline retail operations, and delivering unforgettable customer experiences across every touchpoint. \u003cp\u003e\u003c\/p\u003eInstead of dry theory, this book unfolds through emotional, real-life conversations between a retail business owner and a calm, seasoned OmniCommerce expert. Together, they explore how to solve problems around returns, loyalty, inventory, discounts, and more without losing your sanity or soul. \u003cp\u003e\u003c\/p\u003e\u003cb\u003eInside This Groundbreaking Book: \u003c\/b\u003e\u003cbr\u003e✅ How to transform your physical + digital store into a unified shopping experience\u003cbr\u003e✅ Step-by-step guidance for handling refunds, returns, cancellations, and tough edge cases\u003cbr\u003e✅ Understand the emotional psychology of loyalty, pricing, and customer frustration\u003cbr\u003e✅ Learn the power of SKU logic, product presentation, and seamless inventory tracking\u003cbr\u003e✅ Turn customer complaints into opportunities that build long-term brand trust \u003cp\u003e\u003c\/p\u003eWhether you run a retail chain, a D2C eCommerce startup, a WooCommerce, Shopify or Magento store, or manage customer service or CRM teams this book will feel like it was written for you. \u003cp\u003e\u003c\/p\u003eWith powerful storytelling, real implementation frameworks, and deep retail wisdom, OMMNIVERSE helps you bridge the gap between technology, emotions, and business growth. \u003cp\u003e\u003c\/p\u003e\u003cb\u003eAbout the Author: \u003c\/b\u003e\u003cbr\u003eTejash Shah is a technopreneur with over 22 years of experience, having led 1500+ eCommerce transformations for brands across India and globally. As a CTO and mentor, he fuses karmic clarity with cutting-edge retail tech to help businesses evolve with heart and strategy. \u003cp\u003e\u003c\/p\u003eRead it like a story. Apply it like a system. Remember it like a conversation.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Tejash Hasmukhlal Shah\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798296015389\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 08\/07\/2025\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 198\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.60lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.42d","brand":"Tejash Hasmukhlal Shah","offers":[{"title":"Paperback","offer_id":47520815415551,"sku":"9798296015389","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_5b225a72-6b28-4342-9fee-abe7325259e3.jpg?v=1762887211","url":"https:\/\/www.whiterainbookhouse.com\/products\/ommniverse-tejash-hasmukhlal-shah-9798296015389","provider":"WR Book House","version":"1.0","type":"link"}