{"product_id":"on-the-front-line-stephen-j-frenkel-9780801485671","title":"On the Front Line: Organization of Work in the Information Economy","description":"\u003cp\u003eThe importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments--such as variance in authority relations and division of labor--as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy.This seminal analysis of work in the service sector offers both a benchmark for consultants working with customer-contact organizations and valuable information for anyone concerned with the changing nature of work.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Stephen J. Frenkel,Marek Korczynski,Karen A. Shire\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0801485673\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780801485671\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e ILR Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/22\/1999\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 320\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.07lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.20h x 6.17w x 0.80d","brand":"Stephen J. Frenkel","offers":[{"title":"Paperback","offer_id":47579608613119,"sku":"9780801485671","price":52.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_0deeb314-bf7c-4066-a887-765144ef7218.jpg?v=1763875381","url":"https:\/\/www.whiterainbookhouse.com\/products\/on-the-front-line-stephen-j-frenkel-9780801485671","provider":"WR Book House","version":"1.0","type":"link"}