{"product_id":"perfect-phrases-for-healthcare-professionals-masashi-rotte-9780071768337","title":"Perfect Phrases for Healthcare Professionals: Hundreds of Ready-To-Use Phrases","description":"\u003cp\u003e\u003cb\u003eTHE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eIn the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations.\u003c\/p\u003e\u003cp\u003e\u003ci\u003ePerfect Phrases(TM) for Healthcare Professionals\u003c\/i\u003e has hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides the most effective language to help you: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eRespond to patients' concerns empathetically and professionally\u003c\/li\u003e\n\u003cli\u003eResolve confl icts with colleagues and staff members\u003c\/li\u003e\n\u003cli\u003eBreak bad news with clarity and sensitivity\u003c\/li\u003e\n\u003cli\u003eDeal with suspected child abuse or other illegal activity\u003c\/li\u003e\n\u003cli\u003eDisclose medical errors with honesty and tact\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Masashi Rotte, Bernard Lopez\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0071768335\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780071768337\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McGraw-Hill Companies\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/08\/2011\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 144\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.32lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.00h x 5.06w x 0.37d","brand":"Masashi Rotte","offers":[{"title":"Paperback","offer_id":43992852758783,"sku":"9780071768337","price":16.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_b2a30164-17a1-4f7c-b975-cca81c9f2a4c.jpg?v=1683321173","url":"https:\/\/www.whiterainbookhouse.com\/products\/perfect-phrases-for-healthcare-professionals-masashi-rotte-9780071768337","provider":"WR Book House","version":"1.0","type":"link"}