{"product_id":"pharma-customer-experience-sean-mcdade-9781544525594","title":"Pharma Customer Experience: 20 Secrets to 10X Your CX \u0026 Boost Patient Outcomes","description":"\u003cp\u003ePharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers-both patients and healthcare professionals.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIn an increasingly competitive environment, it's no longer enough for pharma to develop drugs and technologies that treat, cure, or relieve the symptoms of disease. To be truly customer-centric-building long-term, reliable customer relationships-pharma must learn to treat patients and healthcare professionals the way hotels treat their guests.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eDiscover how pharma companies can differentiate themselves through exceptional customer experience-helping patients understand available support services, explaining what to expect from clinical trials, making it easy to onboard onto new medications, and much, much more.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIn Pharma Customer Experience, \u003cstrong\u003eSean McDade\u003c\/strong\u003e presents twenty powerful strategies, all easy to implement, that can turn pharma companies into exceptional customer-centric organizations.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Sean McDade\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1544525591\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781544525594\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Lioncrest Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/30\/2021\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 222\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.63lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.51d","brand":"Sean McDade","offers":[{"title":"Paperback","offer_id":43994756219135,"sku":"9781544525594","price":15.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_62302cd7-11f6-4d5e-817d-d523dbbbcadc.jpg?v=1683332003","url":"https:\/\/www.whiterainbookhouse.com\/products\/pharma-customer-experience-sean-mcdade-9781544525594","provider":"WR Book House","version":"1.0","type":"link"}