{"product_id":"powerful-phrases-for-effective-customer-renee-evenson-9780814420324","title":"Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results","description":"\u003cp\u003e\u003cstrong\u003eDealing with customers isn't easy, they aren't always right or even pleasant. Business author Ren馥 Evenson ensures you'll always have the right words to defuse tense interactions.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003ePractical and insightful, this book ensures you'll never again be at a loss for what to say to customers.\u003c\/p\u003e\u003cp\u003eIn \u003cem\u003ePowerful Phrases for Effective Customer Service\u003c\/em\u003e, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ehow to assess circumstances, \u003c\/li\u003e\n\u003cli\u003echoose one of many appropriate responses, \u003c\/li\u003e\n\u003cli\u003eand confidently and consistently deliver customer satisfaction.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eHelpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to deliver those words effectively.\u003c\/p\u003e\u003cp\u003eBy incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Renee Evenson\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 081442032X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780814420324\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Amacom\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/12\/2012\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 304\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.75lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.90h x 5.90w x 0.80d","brand":"Renee Evenson","offers":[{"title":"Paperback","offer_id":44051025232127,"sku":"9780814420324","price":19.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_2a26b562-f17e-4780-ac51-0cfbfe48d358.jpg?v=1685010645","url":"https:\/\/www.whiterainbookhouse.com\/products\/powerful-phrases-for-effective-customer-renee-evenson-9780814420324","provider":"WR Book House","version":"1.0","type":"link"}