{"product_id":"practical-insights-on-customer-service-emmanuel-danstan-chinunda-9781906704858","title":"Practical Insights on Customer Service: An African Perspective","description":"\u003cp\u003e\u003cem\u003ePractical Insights On Customer Service\u003c\/em\u003e offers an African perspective on the thorny question of customer care. It challenges readers to reflect on the current challenges in Africa and how effective customer care can help to unlock some of the opportunities available in the continent. It highlights the common problems organizations face in the continent and recommends ways of enhancing the principles of customer service. Written in a reader-friendly language, the book also conscientises the readers and organizations to simple, but often overlooked winning formulae in life-customer service.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Emmanuel Danstan Chinunda\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1906704856\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781906704858\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Adonis \u0026amp; Abbey Publishers\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/20\/2011\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 136\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.44lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.29d\u003cbr\u003e\u003cb\u003eLarge Print\u003c\/b\u003e","brand":"Emmanuel Danstan Chinunda","offers":[{"title":"Paperback","offer_id":48241537122559,"sku":"9781906704858","price":25.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_261f3972-58db-4c84-975f-8b0bb2410f40.jpg?v=1772654852","url":"https:\/\/www.whiterainbookhouse.com\/products\/practical-insights-on-customer-service-emmanuel-danstan-chinunda-9781906704858","provider":"WR Book House","version":"1.0","type":"link"}