{"product_id":"practical-zendesk-administration-stafford-vaughan-9781491900697","title":"Practical Zendesk Administration: A World-Class Customer Service Platform","description":"\u003cp\u003eImplementing the Zendesk customer service software as part of your company's operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. You'll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your company's needs and processes. \u003c\/p\u003e\u003cp\u003e Written by written by two experienced Zendesk product trainers, this book is distilled from years of working in the trenches, launching customer implementations, and answering thousands of questions from participants throughout the world. With it, you'll be able to determine the best way to put Zendesk's vast potential to work for your company. \u003c\/p\u003e\u003cul\u003e \u003cli\u003eApply custom branding to your user-facing support portal \u003c\/li\u003e\n\u003cli\u003eMitigate risk by implementing various Zendesk security features \u003c\/li\u003e\n\u003cli\u003eManage profiles and permissions for users, agents, and administrators \u003c\/li\u003e\n\u003cli\u003eCreate tickets from email, voice, chat, feedback tabs, and social media \u003c\/li\u003e\n\u003cli\u003eCapture and classify help requests through standard and custom fields \u003c\/li\u003e\n\u003cli\u003eUse techniques to build an efficient agent support process \u003c\/li\u003e\n\u003cli\u003eAutomate your business rules in Zendesk to streamline your workflow \u003c\/li\u003e\n\u003cli\u003eProvide your customers with self-service support \u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Stafford Vaughan, Anton de Young\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1491900695\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781491900697\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e O'Reilly Media\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/24\/2014\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 193\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.71lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.19h x 7.00w x 0.42d","brand":"Stafford Vaughan","offers":[{"title":"Paperback","offer_id":44066079179007,"sku":"9781491900697","price":29.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_850211f0-52c4-46df-84b4-02653661128a.jpg?v=1685405224","url":"https:\/\/www.whiterainbookhouse.com\/products\/practical-zendesk-administration-stafford-vaughan-9781491900697","provider":"WR Book House","version":"1.0","type":"link"}