{"product_id":"pragmatic-application-of-service-management-suzanne-van-hove-9781849288750","title":"Pragmatic Application of Service Management: The Five Anchor Approach","description":"\u003cp\u003e\u003cstrong\u003eCreate a more robust service management system using the best of ITIL\u003csup\u003e(R)\u003c\/sup\u003e, ISO\/IEC 20000-1, COBIT\u003csup\u003e(R)\u003c\/sup\u003e, and CMMI\u003csup\u003e(R)\u003c\/sup\u003e-SVC.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eAlthough ITIL's popularity as a framework for IT service management (ITSM) continues to increase, a number of organizations have realized that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO\/IEC 20000-1 - the international standard for ITSM - but, with the likes of COBIT and CMMI-SVC to consider as well, it can be difficult to determine the best route to take. Guidance is now here.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eNew in the second edition\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eCompletely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of\u003cem\u003e Pragmatic Application of Service Management - The Five Anchor Approach\u003c\/em\u003e provides comprehensive guidance, instructive illustrations, and helpful tables to create an integrated system based on COBIT, ISO\/IEC 20000, ITIL, and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003ePragmatic Application of Service Management\u003c\/em\u003e now features a short chapter on applying the Five Anchors Approach to integrating service management frameworks in very small enterprises (VSEs), and contains five new 'caselets' (short case studies).\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAbout the authorsDr Suzanne D. Van Hove\u003c\/strong\u003e is the founder and CEO of SED-IT, an international consortium of service management professionals. A recipient of the Industry Knowledge and Lifetime Achievement awards from itSMF USA, she is an advocate for professionalism within service management.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eMark Thomas \u003c\/strong\u003eis the founder and president of consulting firm Escoute Consulting. As a well-known ITIL and COBIT expert with over 20 years of professional experience, Mark's background spans leadership roles from data centre CIO to management to IT consulting.\u003c\/p\u003e\u003cp\u003eITIL(R) is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Suzanne Van Hove, Mark Thomas\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1849288755\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781849288750\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Itgp\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/15\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 150\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.41lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.33d","brand":"Suzanne Van Hove","offers":[{"title":"Paperback","offer_id":44052587610367,"sku":"9781849288750","price":32.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_8eca1cdd-a629-42a2-acfb-0cbb748e5726.jpg?v=1685019664","url":"https:\/\/www.whiterainbookhouse.com\/products\/pragmatic-application-of-service-management-suzanne-van-hove-9781849288750","provider":"WR Book House","version":"1.0","type":"link"}