{"product_id":"problem-management-for-it-departments-darren-otoole-9781512113617","title":"Problem Management For I.T. Departments","description":"Effective Problem Management is the key driver to increased stability, less downtime and overall higher customer satisfaction in the I.T. environment. In this book the author shares \"real world\" experience, taking you beyond ITIL theory and into topics that will save you countless hours as you build your Problem Management program.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Darren O'Toole\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1512113611\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781512113617\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/01\/2015\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 56\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.19lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.12d","brand":"Darren O'Toole","offers":[{"title":"Paperback","offer_id":43939890954495,"sku":"9781512113617","price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_85b5d533-c492-4d92-887a-786358b26b5c.jpg?v=1681444068","url":"https:\/\/www.whiterainbookhouse.com\/products\/problem-management-for-it-departments-darren-otoole-9781512113617","provider":"WR Book House","version":"1.0","type":"link"}