{"product_id":"problem-management-jim-bolton-9780117082984","title":"Problem Management: A Practical Guide","description":"This is a practical guide for anyone involved with the creation and development of efficient service request catalogues for consumer and business services. In order to have smooth online transactions, the service request catalogue is critical. This publication will benefit not only those in IT, but also those who need to oversee delivery of an automated catalogue to ensure optimal implementation for a successful customer experience. This is a frequently confused area and the author provides practical guidance as well as distinguish the differences between defined services and requests associated with them. Also included are topics such as integrating governance, tool considerations and catalogue measurement and improvement.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jim Bolton\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0117082988\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780117082984\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Tso, the Stationery Office\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/20\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 140\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback","brand":"Jim Bolton","offers":[{"title":"Paperback","offer_id":46602862035199,"sku":"9780117082984","price":55.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_0885a2f3-8f34-40a6-a7c6-386101b26a7e.jpg?v=1739695512","url":"https:\/\/www.whiterainbookhouse.com\/products\/problem-management-jim-bolton-9780117082984","provider":"WR Book House","version":"1.0","type":"link"}