{"product_id":"process-improvement-and-quality-management-stephen-george-9780471723233","title":"Process Improvement and Quality Management in the Retail Industry","description":"The authors of \u003ci\u003eProcess Improvement and Quality Management in the Retail Industry\u003c\/i\u003e discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the most comprehensive guides to understanding, assessing, controlling, and improving an organization for quality management. The authors also discuss many of the business-related problems of modern times, such as financial scandals, controversial social activism morale, and the impact of outsourcing to other countries. Overall, the book stresses the importance of good quality management to a company's success.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Stephen George,Chris Thomas,Arnold Weimerskirch\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0471723231\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780471723233\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Wiley\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 08\/01\/2005\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 256\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.00lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.16h x 7.52w x 0.55d","brand":"Stephen George","offers":[{"title":"Paperback","offer_id":47425023574271,"sku":"9780471723233","price":148.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_63e504e8-0f91-4bc4-b7af-2622881b6e8e.jpg?v=1761536476","url":"https:\/\/www.whiterainbookhouse.com\/products\/process-improvement-and-quality-management-stephen-george-9780471723233","provider":"WR Book House","version":"1.0","type":"link"}