{"product_id":"professional-services-automation-rudolf-melik-9780471230182","title":"Professional Services Automation: Optimizing Project and Service Oriented Organizations","description":"PRAISE FOR Professional Services Automation \u003cp\u003e\u003c\/p\u003e \"SPO\/PSA should be viewed by the market as a cost of doing business or, in other words, a competitive necessity for conducting business in the services economy.\"\u003cbr\u003e -Ted Kempf, Principal Analyst, Gartner \u003cp\u003e\u003c\/p\u003e \"The depth and breadth of coverage is extraordinary. Any professional or firm considering the implementation of PSA must stop here first-to make a PSA decision without consulting this book first would be foolish.\"\u003cbr\u003e -Rick Freedman, author, The IT Consultant and The eConsultant \u003cp\u003e\u003c\/p\u003e \"I have requested each and every department in my organization to look at their respective chapters for incredible insight and concrete solutions.\"\u003cbr\u003e -Jean Denis Talon, President and CEO, AXA \u003cp\u003e\u003c\/p\u003e \"This is the reference book that you need to pick up and consider periodically as you plan, analyze, select, and roll out enterprise software.\"\u003cbr\u003e -Stuart Sackman, Vice President, ADP \u003cp\u003e\u003c\/p\u003e \"This book is a perfect starting point for any organization wishing to improve their services delivery through the implementation of a PSA product. It provides a clear overview of all of the aspects to consider when evaluating PSA products as well as how to avoid the stumbling blocks to successful PSA implementation.\"\u003cbr\u003e -Michael Lines, PMP, Publisher, allPM.com-The Project Manager's Homepage \u003cp\u003e\u003c\/p\u003e \"This guide addresses appropriately the subject of project management as an integral component of the PSA business environment-a sensible and pragmatic approach.\"\u003cbr\u003e -Lloyd Bartlett, P. Eng., MBA, PMP, Lecturer in Project Management, McGill University\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Rudolf Melik, Ludwig Melik, Albert S. Bitton\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0471230189\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780471230182\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Wiley\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/03\/2002\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 432\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.75lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.30h x 6.40w x 1.60d","brand":"Rudolf Melik","offers":[{"title":"Hardcover","offer_id":44790043115775,"sku":"9780471230182","price":82.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_24e99fab-e5c7-4fb4-bcfe-b1b88123a926.jpg?v=1707287791","url":"https:\/\/www.whiterainbookhouse.com\/products\/professional-services-automation-rudolf-melik-9780471230182","provider":"WR Book House","version":"1.0","type":"link"}