{"product_id":"proud-achieving-customer-service-john-smart-9781499753776","title":"PROUD - Achieving Customer Service Excellence: Probably the only Customer Service acronym you will ever need","description":"'PROUD is to customer service, as SMART is to goal setting, and GROW is to coaching.' Proud is one of the most powerful and emotive words in the English language. What if this powerful word could provide a simple, comprehensive framework to achieve excellent customer service, as well as embody the full essence of the word? The PROUD model provides this and more. It builds into a set of key principles in achieving excellent customer service. Through its simplicity and ease of use it can create a unified customer-focused culture within an organisation. It can be applied to any customer situation in any sector, discipline, or profession; it also crosses over easily from business to personal use, making it a fully flexible and adaptive model. Once you understand the PROUD model and its principles you will appreciate its power to achieve a consistent, excellent customer service experience from start to finish. 'Probably the only customer service acronym you will ever need.'\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e John Smart\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1499753772\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781499753776\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 08\/08\/2014\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 104\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.29lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.51w x 0.22d","brand":"John Smart","offers":[{"title":"Paperback","offer_id":44365246890239,"sku":"9781499753776","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_1e72f8dd-5075-4017-a85b-565d8bfce7a0.jpg?v=1697057449","url":"https:\/\/www.whiterainbookhouse.com\/products\/proud-achieving-customer-service-john-smart-9781499753776","provider":"WR Book House","version":"1.0","type":"link"}