{"product_id":"quality-and-the-academic-library-jeremy-atkinson-9780128021057","title":"Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision","description":"\u003cp\u003e\u003ci\u003eQuality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision\u003c\/i\u003e provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. \u003c\/p\u003e \u003cp\u003eAn overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. \u003c\/p\u003e \u003cp\u003eAll contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jeremy Atkinson\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0128021055\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780128021057\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Chandos Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/18\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 336\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.06lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.90h x 6.00w x 0.50d","brand":"Jeremy Atkinson","offers":[{"title":"Paperback","offer_id":48135916585215,"sku":"9780128021057","price":78.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_7b919431-a30c-4578-94df-1c346d01424f.jpg?v=1770159306","url":"https:\/\/www.whiterainbookhouse.com\/products\/quality-and-the-academic-library-jeremy-atkinson-9780128021057","provider":"WR Book House","version":"1.0","type":"link"}