{"product_id":"quality-as-an-organizational-strategy-clifford-l-norman-9798990466135","title":"Quality as an Organizational Strategy: Building a System of Improvement","description":"\u003cp\u003eFrom the authors of \u003cem\u003eThe Improvement Guide\u003c\/em\u003e, \u003cem\u003eThe Health Care Data Guide, Quality Improvement Through Planned Experimentation, \u003c\/em\u003eand\u003cem\u003e Transforming Health Care Leadership\u003c\/em\u003e.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e\u003cem\u003eQuality as an Organizational Strategy \u003c\/em\u003e\u003c\/strong\u003edescribes an approach to leading organizations based on W. Edwards Deming's charge that leaders need a new theory of management and a strategy built on quality. The book defines quality as a strategy and describes a framework of five activities for leaders that can generate both immediate results and long-term performance. The framework aligns the functions of measurement, marketing, planning, and execution of improvement projects to optimize the performance of any organization. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eFive activities for leaders to focus the organization on improvement: \u003c\/p\u003e\u003col\u003e\n\u003cstrong\u003ePurpose activity\u003c\/strong\u003e - \u003cstrong\u003eEstablish and communicate the purpose of the organization \u003c\/strong\u003e\u003cstrong\u003eSystem activity\u003c\/strong\u003e - \u003cstrong\u003eView the organization as a system (System Map and Vector of Measures)\u003c\/strong\u003e\u003cstrong\u003eObtaining information activity (customer focus) - Establish a system to obtain information relevant to the Need the organization is fulfilling\u003c\/strong\u003e\u003cstrong\u003ePlanning activity - Planning to improve\u003c\/strong\u003e\u003cstrong\u003eManaging improvement activity - Managing improvement efforts \u003c\/strong\u003e\n\u003c\/ol\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Clifford L. Norman, Lloyd P. Provost, David M. Williams\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798990466135\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Provident Heierman Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/01\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 426\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 2.10lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 10.00h x 7.00w x 0.94d","brand":"Clifford L. Norman","offers":[{"title":"Hardcover","offer_id":46401645412607,"sku":"9798990466135","price":49.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_75fb1e38-b3aa-49b2-8256-aa90858a1a24.jpg?v=1733888222","url":"https:\/\/www.whiterainbookhouse.com\/products\/quality-as-an-organizational-strategy-clifford-l-norman-9798990466135","provider":"WR Book House","version":"1.0","type":"link"}