{"product_id":"quality-behavior-and-the-bottom-tom-werner-9781508567431","title":"Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement","description":"This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It describes the element that is commonly overlooked by many quality processes; the failure to specifically identify the critical behaviors needed to improve quality and to sustain the quality improvement initiative.\u003cbr\u003eThe authors provide a detailed understanding of where quality processes typically break down and how they work better with a focus on the right behaviors. The book provides a blueprint for engaging employees in a behavior-based quality system that can achieve significant quality improvement for any organization.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Tom Werner, Bob Foxworthy, Daniel Moran\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1508567433\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781508567431\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/03\/2015\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 128\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.40lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.02h x 5.98w x 0.27d","brand":"Tom Werner","offers":[{"title":"Paperback","offer_id":44046405468415,"sku":"9781508567431","price":12.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_3e2e9eb8-ec43-4956-9bd8-82451c9f246a.jpg?v=1684984375","url":"https:\/\/www.whiterainbookhouse.com\/products\/quality-behavior-and-the-bottom-tom-werner-9781508567431","provider":"WR Book House","version":"1.0","type":"link"}