{"product_id":"quality-management-for-it-services-claus-peter-praeg-9781616928896","title":"Quality Management for IT Services: Perspectives on Business and Process Performance","description":"Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: Perspectives on Business and Process Performance aims to close this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with practical implementation solutions, this book gives both scientists and practical experts insight into the different facets of IT service quality management.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Claus-Peter Praeg\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1616928891\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781616928896\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Business Science Reference\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/15\/2010\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 350\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 2.40lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 11.30h x 8.60w x 0.90d\u003cbr\u003e\u003cbr\u003e\u003cb\u003eReview Citation(s): \u003c\/b\u003e\u003cbr\u003e\u003ci\u003eReference and Research Bk News\u003c\/i\u003e 04\/01\/2011 pg. 93","brand":"Claus-Peter Praeg","offers":[{"title":"Hardcover","offer_id":47520561398015,"sku":"9781616928896","price":180.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_570f6e8e-f62e-493a-a727-c78ec602f056.jpg?v=1762885822","url":"https:\/\/www.whiterainbookhouse.com\/products\/quality-management-for-it-services-claus-peter-praeg-9781616928896","provider":"WR Book House","version":"1.0","type":"link"}