{"product_id":"recent-trends-in-shared-services-dirk-klimkeit-9783389147788","title":"Recent Trends in Shared Services: Insights from a Study Tour to Malaysia","description":"Anthology from the year 2025 in the subject Business economics - Business Management, Corporate Governance, Baden-Wuerttemberg Cooperative State University (DHBW) (BWL-Dienstleistungsmanagement), language: English, abstract: Many multinational enterprises use shared service centers (SSCs) that centralize large parts of internal service functions. Developments such as digitalization, robotic process automation and the event of generative AI, the COVID 19 pandemic, changes in society and the labor force, evolving capabilities and expectations of shared services have all contributed to significant changes in shared service strategies and operating models, service offerings and operations. Drawing on insights from a study in Malaysia, this volume contains insights on recent trends in shared services and Global Business Services (GBS) organizations in the areas of service delivery and operating model, the future of work, managing the workforce, optimizing process performance, automation, digitalization and AI.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Dirk Klimkeit\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 3389147780\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9783389147788\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Grin Verlag\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/05\/2025\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 142\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.39lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.27h x 5.83w x 0.33d","brand":"Dirk Klimkeit","offers":[{"title":"Paperback","offer_id":48114067472639,"sku":"9783389147788","price":81.9,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_554855b8-7493-4cef-9242-e0a57a9367d0.jpg?v=1769618901","url":"https:\/\/www.whiterainbookhouse.com\/products\/recent-trends-in-shared-services-dirk-klimkeit-9783389147788","provider":"WR Book House","version":"1.0","type":"link"}