{"product_id":"reframe-raymond-aaron-9781772774252","title":"Reframe: How To Change Your Conversations To Resolve Those Messy Conflicts","description":"\u003cp\u003eYour blueprint to better communication skills! Written by Yvonne Douma, a communication specialist with over 20 years experience coaching women in the workplace, \u003ci\u003eREFRAME\u003c\/i\u003e offers simple yet powerful tools that will help you connect better with others, grow your career and lead an easier, happier life (isn't that what we all want?). \u003c\/p\u003e\u003cp\u003eFilled with exercises, quizzes, and Yvonne's insightful guidance, \u003ci\u003eREFRAME\u003c\/i\u003e will help you gain the courage and poise you've always wanted, in all areas of your life. Learn how to express yourself, avoid triggers, stay calm in the face of adversity, resolve conflicts and boost your confidence and poise. \u003c\/p\u003e\u003cp\u003eYvonne is passionate about helping women communicate powerfully, and she believes conflict resolution skills are necessary for personal growth and leadership development. If you're too afraid to speak up at work, regularly upset by your boss and colleagues, find yourself going over and over (and over) conversations in your head and often leave work feeling devalued or unappreciated, REFRAME is for you! \u003c\/p\u003e\u003ci\u003e\u003c\/i\u003e\u003cp\u003eREFRAME is also a great refresher for anyone worried about their communication and conflict resolution skills as we return to the office post-COVID.\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThere's never been a better time to up your communication skills, with a friendly guide not afraid to 'tell it like it is.' \u003c\/p\u003e\u003cp\u003ePeek inside \u003ci\u003eREFRAME\u003c\/i\u003e: \u003c\/p\u003e\u003cp\u003eChapter One: Understand conflict, including why it happens and how your past experiences and current triggers impact your ability to effectively communicate. \u003c\/p\u003e\u003cp\u003eChapter Two: Understand emotional intelligence, and how knowing yourself is critical for relating to others and having positive, healthy relationships.\u003c\/p\u003e\u003cp\u003eChapter Three: Understand limiting beliefs and the role stress plays in your everyday life and in stressful workplace situations.\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eChapter Four: Understand communication styles, how to respond to them, and how to use the right ones in your relationships.\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eChapter Five: Learn how to prepare for difficult conversations.\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eChapter Six: Understand passive-aggression and learn tips on how to deal with this behaviour, both in yourself and others.\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eChapter Seven: Learn how to deal with angry people, including tools for diffusing negative situations and advice about when it's time to end an abusive, toxic relationship. \u003c\/p\u003e\u003cp\u003eChapter Eight: Learn a range of quick tips for maintaining positive relationships, including advice on body language, tone and word choice.\u003c\/p\u003e\u003cp\u003eChapter Nine: Learn from various case studies dealing with conflict at work, home and in public spaces.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Raymond Aaron,Yvonne Douma\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1772774251\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781772774252\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e 10-10-10 Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/04\/2021\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 196\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.59lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.42d\u003c\/p\u003e","brand":"Raymond Aaron","offers":[{"title":"Paperback","offer_id":49000464056575,"sku":"9781772774252","price":19.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/reframe-raymond-aaron-9781772774252","provider":"WR Book House","version":"1.0","type":"link"}