{"product_id":"remarkable-customer-service-and-rebecca-l-morgan-9781930039476","title":"Remarkable Customer Service ... and Disservice: Case Studies and Discussions to Increase Your Customer's Delight","description":"\u003cp\u003eCan Your Team Improve Your Customer's Delight?\u003c\/p\u003e\u003cp\u003eWe like to think our staff are just as good when we aren't around as when we are. But not all of them are. Some are doing downright stupid things to your customers. And driving them away.\u003c\/p\u003e\u003cp\u003eHow do you know what they're doing? You can't always know. But you can regularly reinforce what you want them to do. Not by lecturing at them, nagging and scolding. But by presenting scenarios and discussing them, either as a group or individually.\u003c\/p\u003e\u003cp\u003e\"Remarkable Customer Service ... and Disservice\" is designed to be a tool for growth -- for you, individual staff members, and your whole team. \u003c\/p\u003e\u003cp\u003eYou can use this book for: \u003c\/p\u003e\u003cp\u003e* Improving your team's behaviors: Discuss specific case studies in a staff meeting. Solicit ideas on how your organization and\/or each team member can utilize the lessons. Ask staff to make a commitment to improve one behavior as a result of the case study.\u003c\/p\u003e\u003cp\u003e* Enhancing individual team member's skills: Meet to discuss specific case studies that parallel the person's challenges. It's often easier to spot when someone else is performing below par, but not recognize it in themselves. \u003c\/p\u003e\u003cp\u003e* Refining your management practices: Decide how you can integrate each case study's lessons into your organization's processes.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Rebecca L. Morgan\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1930039476\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781930039476\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Morgan Seminar Group\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/06\/2018\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 222\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.58lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.47d","brand":"Rebecca L. Morgan","offers":[{"title":"Paperback","offer_id":43937501970687,"sku":"9781930039476","price":19.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_07d6dd66-6edd-405e-9bc7-7250308f70c8.jpg?v=1681430445","url":"https:\/\/www.whiterainbookhouse.com\/products\/remarkable-customer-service-and-rebecca-l-morgan-9781930039476","provider":"WR Book House","version":"1.0","type":"link"}