{"product_id":"response-taiji-rob-england-9798853431478","title":"Response Taiji: The Standard+Case Approach","description":"Here is a sense-making model of work management that makes the distinction between standardised transactional work and complex case-solving work, and unpacks how we should manage each differently. \u003cp\u003e\u003c\/p\u003eStandard+Case is a realistic approach to categorising and resolving any sort of response activity, such as service desk, tech support, public safety, social welfare, or health. If you have anything to do with responding to situations when providing a service, read this. It will change your view of how responses are handled.\u003cbr\u003eStandard+Case applies to anything that requires a human response: there's either a standard response or there isn't.\u003cbr\u003eThis second edition (the first was called \"Plus!\") better integrates understanding of complexity and agility in real-world systems of work to make the Standard+Case model as close to reality as possible. This is how the world really works.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Rob England\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798853431478\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 08\/03\/2023\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 158\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.84lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 11.00h x 8.50w x 0.34d","brand":"Rob England","offers":[{"title":"Paperback","offer_id":48800960315647,"sku":"9798853431478","price":29.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/response-taiji-rob-england-9798853431478","provider":"WR Book House","version":"1.0","type":"link"}