{"product_id":"return-on-process-rop-michael-west-9781439886397","title":"Return On Process (ROP): Getting Real Performance Results from Process Improvement","description":"\u003cp\u003eAlthough there are countless books about process improvement and business performance, there is a dearth of literature on how process improvement yields business performance results. Filling this need, \u003cstrong\u003eReturn On Process (ROP): Getting Real Performance Results from Process Improvement\u003c\/strong\u003e provides strategic and tactical guidance on how to achieve a positive ROP. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eThe book details a comprehensive and coherent end-to-end process for integrating organizational performance objectives and measures to process improvement activities. Describing how to achieve real business performance results from process improvement, it supplies sound, proven advice on how to improve your organization's software and systems development and delivery processes in ways that affect your business. \u003cp\u003e\u003c\/p\u003eDefining the relationship between performance and process, the book presents metrics for business performance and explains how to set performance and process improvement goals, measure process improvement results, and lead a performance culture. \u003cp\u003e\u003c\/p\u003eFilled with examples and case studies that illustrate key concepts, it provides \"how to\" information based on three role categories: executive, manager, and practitioner. Describing non-traditional and innovative ways to achieve process and performance improvement, the book includes action plan guides at the end of each chapter that provide clear-cut guidance on exactly what you should and shouldn't do.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Michael West\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1439886393\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781439886397\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Auerbach Publications\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/25\/2013\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 390\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.55lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.20h x 6.40w x 1.20d","brand":"Michael West","offers":[{"title":"Hardcover","offer_id":44066175287551,"sku":"9781439886397","price":160.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_1ec22c5c-dc6a-43cd-bea3-5e6533d59320.jpg?v=1685405735","url":"https:\/\/www.whiterainbookhouse.com\/products\/return-on-process-rop-michael-west-9781439886397","provider":"WR Book House","version":"1.0","type":"link"}