{"product_id":"revolutionize-your-customer-experience-colin-shaw-9781403936035","title":"Revolutionize Your Customer Experience","description":"In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Colin Shaw\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 140393603X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781403936035\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Palgrave MacMillan\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/23\/2004\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 220\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.10lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.42h x 6.44w x 0.73d","brand":"Colin Shaw","offers":[{"title":"Hardcover","offer_id":44064565264639,"sku":"9781403936035","price":64.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_c962cfb6-7667-4fe2-a02e-20e2914d5cf1.jpg?v=1685396235","url":"https:\/\/www.whiterainbookhouse.com\/products\/revolutionize-your-customer-experience-colin-shaw-9781403936035","provider":"WR Book House","version":"1.0","type":"link"}