{"product_id":"run-the-incident-adam-gladstone-9798242485730","title":"Run the Incident: A Practical Guide to Leading IT Outages","description":"Incident Management: Leading When Systems Fail\u003cp\u003e\u003cb\u003eModern systems don't fail quietly-and neither do the organisations that run them.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eWhen critical technology breaks, the real challenge is rarely the code. It's decision-making under pressure, communication under uncertainty, and leadership when the cost of mistakes is measured in trust, revenue, and real-world impact.\u003c\/p\u003e\u003cp\u003eDrawing on years of experience managing incidents in high-stakes financial and banking environments, this book reframes incident management as what it truly is: \u003cb\u003ea leadership discipline, not a debugging exercise\u003c\/b\u003e.\u003c\/p\u003e\u003cp\u003eUsing clear analogies from emergency response-fires, floods, earthquakes, and tsunamis-\u003ci\u003eIncident Management\u003c\/i\u003e provides a practical, human-centred guide to staying effective when everything is on the line.\u003c\/p\u003e\u003cbr\u003eWhat You'll Learn\u003cp\u003e✔ What an incident really is-and why impact matters more than urgency\u003cbr\u003e✔ How to stabilise situations in the first five critical minutes\u003cbr\u003e✔ Why clearly defined roles outperform heroics under pressure\u003cbr\u003e✔ How communication becomes infrastructure during outages\u003cbr\u003e✔ Techniques for decision-making when information is incomplete\u003cbr\u003e✔ How to manage cascading failures, dependency shocks, and systemic events\u003cbr\u003e✔ Practical guidance on observability, triage, and recovery\u003cbr\u003e✔ How to run blameless post-incident reviews with real accountability\u003cbr\u003e✔ How to build resilient systems \u003ci\u003eand\u003c\/i\u003e resilient people\u003c\/p\u003e\u003cbr\u003eInside the Book\u003cp\u003eThis book covers the full lifecycle of incident management, including: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\u003cp\u003eIncident command and team structure\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eCrisis communication for technical and non-technical stakeholders\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eFlood control patterns such as rate limiting and backpressure\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eDependency failures and staged recovery\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eCustomer trust during outages\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eSecurity and compliance incidents\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eAutomation, drills, and simulation\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eMetrics that matter-and those that mislead\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eThe psychology of stress, fatigue, and group dynamics\u003c\/p\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eEach chapter combines practical frameworks with timeless insight, supported by reflections from philosophy, leadership, and emergency management.\u003c\/p\u003e\u003cbr\u003eWho This Book Is For\u003cp\u003eThis book is written for: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTechnology leaders and engineering managers\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eIncident commanders and on-call engineers\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eSRE, platform, and reliability teams\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eExecutives responsible for critical systems\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eAnyone expected to lead calmly when systems fail\u003c\/p\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eNo prior incident management framework is required-just the responsibility to act when things go wrong.\u003c\/p\u003e\u003cbr\u003eWhy This Book Is Different\u003cp\u003eMost books focus on tools, dashboards, and postmortems.\u003cbr\u003eThis one focuses on \u003cb\u003ehow people think, communicate, and decide under pressure\u003c\/b\u003e.\u003c\/p\u003e\u003cp\u003eBecause when systems fail, leadership-not technology-determines the outcome.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Adam Gladstone\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798242485730\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/04\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 176\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.54lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.38d","brand":"Adam Gladstone","offers":[{"title":"Paperback","offer_id":48997354111231,"sku":"9798242485730","price":20.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/run-the-incident-adam-gladstone-9798242485730","provider":"WR Book House","version":"1.0","type":"link"}