{"product_id":"saying-it-right-michael-b-gilbert-9781475856125","title":"Saying It Right: Tools for Deft Leadership","description":"Saying it Right deals with the techniques and processes necessary to transmit and understand messages from people inside and outside of organizations. It looks at problems that can impede communication and outlines methods for understanding others. Important in this understanding are how people perceive the world, what they need to motivate them, what channels they prefer, and the predictable patterns of distress they exhibit when they do not get their needs met positively.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Michael B. Gilbert\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1475856121\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781475856125\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Rowman \u0026amp; Littlefield Publishers\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/05\/2020\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 164\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.51lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.35d","brand":"Michael B. Gilbert","offers":[{"title":"Paperback","offer_id":48445110026495,"sku":"9781475856125","price":32.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_666e8cf2-a038-4370-85a1-a4ecccc95176.jpg?v=1777216609","url":"https:\/\/www.whiterainbookhouse.com\/products\/saying-it-right-michael-b-gilbert-9781475856125","provider":"WR Book House","version":"1.0","type":"link"}