{"product_id":"service-advisors-handbook-tim-matteson-9798287511791","title":"Service Advisor's Handbook","description":"\u003cp\u003eMastering the Basics of Automotive Service Advising\u003c\/p\u003e\u003cp\u003eYou enter the service area, surrounded by the sounds of engines and busy technicians. Your job connects the technical world with everyday customers, turning complicated car problems into simple advice. This book will help you with that important task, giving you the skills you need to succeed in a role that requires both technical knowledge and great people skills.\u003c\/p\u003e\u003cp\u003eWith experience, you will learn to manage appointments, handle different customer issues, and keep up with the fast pace of the service department. This guide offers clear steps and proven tips to improve your skills, organize your work, and build trust with customers and coworkers.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eLearn key communication skills like listening carefully and showing understanding\u003c\/li\u003e\n\u003cli\u003eGet good at scheduling appointments and using digital tools smoothly\u003c\/li\u003e\n\u003cli\u003ePractice upselling by matching car needs with the right services\u003c\/li\u003e\n\u003cli\u003eFind ways to manage stress and stay organized in a busy workplace\u003c\/li\u003e\n\u003cli\u003eDiscover tips for growing your career, using new technology, and becoming a top service advisor\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eGrow your skills and become the key link between vehicle repairs and happy customers-start improving your service advising skills today.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Tim Matteson\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798287511791\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/10\/2025\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 230\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.69lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.52d","brand":"Tim Matteson","offers":[{"title":"Paperback","offer_id":48446943559935,"sku":"9798287511791","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_008b9d2a-d9a1-4c96-a507-5e3513c2c9c3.jpg?v=1777227766","url":"https:\/\/www.whiterainbookhouse.com\/products\/service-advisors-handbook-tim-matteson-9798287511791","provider":"WR Book House","version":"1.0","type":"link"}