{"product_id":"service-automation-in-the-public-gustaf-juell-skielse-9783030926434","title":"Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges","description":"\u003cp\u003eThis edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers' understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book's overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research.\u003c\/p\u003e \u003cp\u003eFollowing a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Gustaf Juell-Skielse\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 3030926435\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9783030926434\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Springer\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/15\/2022\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 230\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.14lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.56d","brand":"Gustaf Juell-Skielse","offers":[{"title":"Hardcover","offer_id":44057601048831,"sku":"9783030926434","price":179.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_9c71eab0-9da9-4026-bb57-6cb970632bdd.jpg?v=1685047903","url":"https:\/\/www.whiterainbookhouse.com\/products\/service-automation-in-the-public-gustaf-juell-skielse-9783030926434","provider":"WR Book House","version":"1.0","type":"link"}