{"product_id":"service-concepts-for-management-harry-jr-katzan-9781532035937","title":"Service Concepts for Management: A Practical Approach","description":"\u003cp\u003eIf you want to have the competitive edge in your personal and professional life, then it's imperative to understand the subject of service. Service in itself can be described as a client\/provider interaction that creates and captures value, while a service system is defined as a structure of people and technology that adapts to the changing value of knowledge in the system. Combined, the two concepts constitute the subject of service.\u003c\/p\u003e\u003cp\u003eHarry Katzan, Jr., director of the Service Institute of Hilton Head, takes a closer look at this newly emerging scientific field for academics and practitioners alike. With an easy-to-understand format, Harry Katzan, Jr. offers a comprehensive introduction to service concepts for persons in business, education, and government.\u003c\/p\u003e\u003cp\u003eUseful as a textbook and a professional guide, this innovative study contains seven chapters each ending with a comprehensive summary, a list of key words, questions, and additional selected readings. Harry Katzan, Jr. provides concrete examples and in-depth discussion on such timely topics as the following: \u003c\/p\u003e\u003cp\u003e Service concepts\u003cbr\u003e Service systems\u003cbr\u003e Information service\u003cbr\u003e Service management\u003cbr\u003e Service business\u003cbr\u003e Service technology\u003c\/p\u003e\u003cp\u003eService has been touted as the up-and-coming discipline for the twenty-first century. Learn more about this exciting field, and change how you think and perceive your world with Service Concepts for Management.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Harry Jr. Katzan\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1532035934\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781532035937\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e iUniverse\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/08\/2017\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 210\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.69lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.48d","brand":"Harry Jr. Katzan","offers":[{"title":"Paperback","offer_id":47200792838399,"sku":"9781532035937","price":13.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_8bac6ab0-69c1-4332-a575-9c39663e3e0c.jpg?v=1756787866","url":"https:\/\/www.whiterainbookhouse.com\/products\/service-concepts-for-management-harry-jr-katzan-9781532035937","provider":"WR Book House","version":"1.0","type":"link"}