{"product_id":"service-design-andy-polaine-9781933820330","title":"Service Design: From Insight to Implementation","description":"\u003cp\u003eService Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Andy Polaine, Lavrans Llie, Ben Reason\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1933820330\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781933820330\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Rosenfeld Media\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/13\/2013\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 216\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.90lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.50d","brand":"Andy Polaine","offers":[{"title":"Paperback","offer_id":44049825169663,"sku":"9781933820330","price":49.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_98dcf14e-eacb-462c-ba30-c5e5914129b3.jpg?v=1685003664","url":"https:\/\/www.whiterainbookhouse.com\/products\/service-design-andy-polaine-9781933820330","provider":"WR Book House","version":"1.0","type":"link"}