{"product_id":"service-desk-superhero-tim-parker-9781999031503","title":"Service Desk Superhero: A Step-By-Step Guide","description":"\u003cp\u003e\u003cstrong\u003eIf you had to rebuild the IT helpdesk from the ground up, how would you do it?\u003c\/strong\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cem\u003eService Desk Superhero\u003c\/em\u003e is a comprehensive, step-by-step guide in transforming the service desk from mediocre to excellent  Be an I.T. superhero  Turn the service desk around, improve the business, and catapult your career  \u003cp\u003e\u003c\/p\u003eIn this book you will learn: \u003cp\u003e\u003c\/p\u003e✅ How to lay the foundation that will ensure optimal service desk success \u003cbr\u003e✅ How to harness the unique talents of the service desk staff and align their roles \u003cbr\u003e✅ How to build a solid service desk solution by choosing the right ticketing system \u003cbr\u003e✅ How to use automation techniques to put your service desk on cruise control \u003cbr\u003e✅ \u003cstrong\u003eBONUS\u003c\/strong\u003e: How to deal with the most common service requests and incidents \u003cbr\u003e...and much more  \u003cp\u003e\u003c\/p\u003eDon't let your IT career fall into a downward spiral. BUY this book NOW  \u003cp\u003e\u003c\/p\u003eReaders are \u003cem\u003eloving\u003c\/em\u003e Service Desk Superhero\u003cem\u003e: \u003c\/em\u003e\u003cbr\u003e\u003cp\u003e\u003cem\u003e\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e\"I wish I had a book like this years ago  The Service Desk industry can really benefit from the research and advice from Service Desk Superhero. I'm certain that businesses will see tremendous improvements in the way IT incidents and requests are handled if they follow Mike's advice.\" \u003c\/em\u003e -- J. M., IT Consultant and Business Systems Analyst, CGI \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cem\u003e\"WOW is all I can say. I highly, highly recommend this book. There is no service desk reference like this out there....If you only had to buy one book about the service desk, this had better be it \"\u003c\/em\u003e --- A.M., Business Consultant, TD Bank \u003cp\u003e\u003c\/p\u003e\u003cem\u003e\"This is an invaluable, must-have reference guide  It's an excellent compilation of best practices that Service Desks should refer to periodically.\" \u003c\/em\u003e--- W. S., Cyber Security Consultant \u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Tim Parker, Mike Holandez\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1999031504\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781999031503\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Thinqsys Inc.\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/10\/2019\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 174\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.46lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.37d","brand":"Tim Parker","offers":[{"title":"Paperback","offer_id":43983303508223,"sku":"9781999031503","price":95.24,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_12092342-92ff-4d90-8037-f039856b04ff.jpg?v=1683265842","url":"https:\/\/www.whiterainbookhouse.com\/products\/service-desk-superhero-tim-parker-9781999031503","provider":"WR Book House","version":"1.0","type":"link"}