{"product_id":"service-encounters-in-tourism-events-miriam-firth-9781845417277","title":"Service Encounters in Tourism, Events and Hospitality: Staff Perspectives","description":"\u003cp\u003eThis book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Miriam Firth\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1845417275\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781845417277\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Channel View Publications\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/30\/2020\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 208\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.04lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.50d","brand":"Miriam Firth","offers":[{"title":"Hardcover","offer_id":44302345830655,"sku":"9781845417277","price":129.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_72962fe6-bb3c-461e-b9c9-b703a258c025.jpg?v=1695160984","url":"https:\/\/www.whiterainbookhouse.com\/products\/service-encounters-in-tourism-events-miriam-firth-9781845417277","provider":"WR Book House","version":"1.0","type":"link"}