{"product_id":"service-first-travis-newton-9798341334649","title":"Service First: A Business Owner's Guide to Customer Service Excellence","description":"\u003cp\u003eIn today's fast-paced, competitive world, customer service is no longer just a department; it's the foundation of your business's success. In \u003ci\u003eService First: A Business Owner's Guide to Customer Service Excellence\u003c\/i\u003e, Travis Newton offers a practical, real-world approach to transforming the way businesses engage with their customers. Drawing on his personal experiences from industries like entertainment and technology, Travis introduces the \"Service First\" method-a customer-centric strategy designed to build lasting loyalty, elevate your brand, and turn challenges into opportunities.\u003c\/p\u003e\u003cp\u003eWith a deep understanding of what customers truly need, \u003ci\u003eService First\u003c\/i\u003e takes you through a step-by-step guide to embedding exceptional customer service into every facet of your business. Whether you're a small business owner or a seasoned entrepreneur, this book delivers actionable insights on how to anticipate customer needs, set clear expectations, and build a culture that empowers your team to put service above all else. You'll learn how to balance technology with the human touch, handle customer complaints effectively, and scale your service as your business grows.\u003c\/p\u003e\u003cp\u003eBy implementing the principles in \u003ci\u003eService First\u003c\/i\u003e, you'll be equipped to not only meet but exceed customer expectations, building strong, long-term relationships that drive success and growth.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eWhat You'll Learn: \u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eHow to shift from a profit-first to a service-first approach\u003c\/li\u003e\n\u003cli\u003eTechniques for proactive service that prevent problems before they arise\u003c\/li\u003e\n\u003cli\u003eStrategies for personalizing the customer experience and building loyalty\u003c\/li\u003e\n\u003cli\u003eWays to maintain service quality as your business grows\u003c\/li\u003e\n\u003cli\u003eReal-world case studies from leading companies like Zappos, Ritz-Carlton, and Apple\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eWhy This Book Matters: \u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eIn an era where customers have more choices than ever, businesses that prioritize service will stand out. \u003ci\u003eService First\u003c\/i\u003e isn't just a guide-it's a blueprint for creating a customer experience that makes your business memorable for all the right reasons. From practical exercises to in-depth examples, Travis offers tools you can apply immediately to ensure your business thrives by putting customers at the heart of everything you do.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Travis Newton\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798341334649\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/08\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 202\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.61lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.43d","brand":"Travis Newton","offers":[{"title":"Paperback","offer_id":48588171968767,"sku":"9798341334649","price":12.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_ccb3f36a-01e9-4782-afc2-006c14de7d35.jpg?v=1780172999","url":"https:\/\/www.whiterainbookhouse.com\/products\/service-first-travis-newton-9798341334649","provider":"WR Book House","version":"1.0","type":"link"}