{"product_id":"service-level-agreements-with-penalty-nathan-hogue-9781249215417","title":"Service Level Agreements with Penalty Clause","description":"With support from the Division of State Information Technology's leadership and a reasonable level of consensus from the DSIT service delivery teams, it was evident that a process for collecting and reporting Service Level Agreement penalty information was needed. This paper discusses this concept.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Nathan Hogue\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1249215412\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781249215417\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Bibliogov\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 08\/02\/2012\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 30\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.16lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.69h x 7.44w x 0.06d","brand":"Nathan Hogue","offers":[{"title":"Paperback","offer_id":48994291253503,"sku":"9781249215417","price":15.75,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/service-level-agreements-with-penalty-nathan-hogue-9781249215417","provider":"WR Book House","version":"1.0","type":"link"}