{"product_id":"service-level-manager-john-sansbury-9781780172941","title":"Service Level Manager: Careers in It Service Management","description":"\u003cp\u003eThe role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e John Sansbury\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 178017294X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781780172941\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e BCS, the Chartered Institute for IT\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/31\/2017\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 152\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.35lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.81h x 5.06w x 0.33d","brand":"John Sansbury","offers":[{"title":"Paperback","offer_id":44077287670015,"sku":"9781780172941","price":25.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_1d34ccb2-b16a-495d-9d9c-2c9590e3f60b.jpg?v=1685469189","url":"https:\/\/www.whiterainbookhouse.com\/products\/service-level-manager-john-sansbury-9781780172941","provider":"WR Book House","version":"1.0","type":"link"}