{"product_id":"service-management-101-antony-kemp-9798310865143","title":"Service Management 101: A Service Management Guide for Service Providers, Those entering a career in Service Management and Anyone looking to understa","description":"Service Management principles and practices are the lifeblood of any service provider and the way they measure and manage service provided to their customers. This book looks through all of the main elements of this practice describing each of the different areas in detail. The book is aimed at people looking to get into the industry right through to service providers looking to improve their service output.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Antony Kemp\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798310865143\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/15\/2025\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 96\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.31lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.23d","brand":"Antony Kemp","offers":[{"title":"Paperback","offer_id":46767429615871,"sku":"9798310865143","price":19.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_662f9c99-2db8-46d1-a6fd-5c276f6b41c3.jpg?v=1744169788","url":"https:\/\/www.whiterainbookhouse.com\/products\/service-management-101-antony-kemp-9798310865143","provider":"WR Book House","version":"1.0","type":"link"}