{"product_id":"service-management-in-computing-and-richard-hallows-9780890066768","title":"Service Management in Computing and Telecommunications","description":"This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Richard Hallows\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0890066760\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780890066768\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Artech House Publishers\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/01\/1995\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 140\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.84lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.34h x 6.29w x 0.55d","brand":"Richard Hallows","offers":[{"title":"Hardcover","offer_id":48449049362687,"sku":"9780890066768","price":89.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_91955898-c796-4076-a845-9642bf3b9b61.jpg?v=1777261731","url":"https:\/\/www.whiterainbookhouse.com\/products\/service-management-in-computing-and-richard-hallows-9780890066768","provider":"WR Book House","version":"1.0","type":"link"}