{"product_id":"service-michael-j-astorino-9798385031863","title":"Service: It's Not Just Good Business","description":"If you were to rate service on a scale of one to five, where five is \"consistently exceptional\" and one is \"not-so-good,\" how would you rate the service at your organization? Even though the service sector dominates the United States economy, surveys indicate that customer satisfaction is at an all-time low, which means organizations can stand out by providing better service. Michael J. Astorino, who operated a high-end dry cleaning and upholstery cleaning business in Fairfield County, Connecticut for thirty years, explores how to bolster customer service and company culture in this business guide. Learn how to: - train employees when they have different schedules and work in different locations; - help give employees service concepts that they can apply - improve the culture of service within your organization; - hone your skills as the leader of a business; - make your business stand out from competitors. The author emphasizes these concepts not only lead to sales but employee retention and an overall positive work environment. . He also shares how as a practicing Catholic, he ignited his faith and found more meaning at work by focusing on providing excellent service to staff as well as customers.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Michael J. Astorino\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798385031863\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e WestBow Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/05\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 150\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.44lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.35d","brand":"Michael J. Astorino","offers":[{"title":"Paperback","offer_id":46311253639423,"sku":"9798385031863","price":16.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_4e821d2a-05ea-46a3-9e8d-1c24beddf34a.jpg?v=1730888969","url":"https:\/\/www.whiterainbookhouse.com\/products\/service-michael-j-astorino-9798385031863","provider":"WR Book House","version":"1.0","type":"link"}