{"product_id":"service-operations-dynamics-henk-akkermans-9783319720166","title":"Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent","description":"- Provides an up-to-date and current overview of service operations - Includes real-life examples and case studies- Focuses upon game-changing influence of IT enabled services\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Henk Akkermans\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 3319720163\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9783319720166\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Palgrave Pivot\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/07\/2018\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 153\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.96lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.27h x 5.83w x 0.63d","brand":"Henk Akkermans","offers":[{"title":"Hardcover","offer_id":48217627853055,"sku":"9783319720166","price":54.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_b0c7d6cd-80b8-47c7-8090-64b2e35c3d14.jpg?v=1771998417","url":"https:\/\/www.whiterainbookhouse.com\/products\/service-operations-dynamics-henk-akkermans-9783319720166","provider":"WR Book House","version":"1.0","type":"link"}