{"product_id":"service-operations-management-john-mcmanus-9781137609243","title":"Service Operations Management: A Strategic Perspective","description":"This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts. \u003cbr\u003e\u003cbr\u003e This is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level.\u003cbr\u003e\u003cbr\u003eAccompanying online resources for this title can be found at bloomsburyonlineresources.com\/service-operations-management. These resources are designed to support teaching and learning when using this textbook and are available at no extra cost.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e John McManus, Mats Winroth, Jannis Angelis\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1137609249\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781137609243\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Bloomsbury Publishing PLC\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/22\/2019\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 318\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.40lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 10.10h x 7.50w x 0.70d","brand":"John McManus","offers":[{"title":"Paperback","offer_id":44075555586303,"sku":"9781137609243","price":79.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_f571f85e-1a91-463f-aa32-c3c48f6ffc0e.jpg?v=1685460122","url":"https:\/\/www.whiterainbookhouse.com\/products\/service-operations-management-john-mcmanus-9781137609243","provider":"WR Book House","version":"1.0","type":"link"}